Serena Young brings over 22 years of leadership experience to the Virginia Tech University Ombuds Office. She is an active member of the International Ombuds Association (IOA) and the Mid-Atlantic Ombuds Network (MAON). Serena joined the University Ombuds Office in January 2020 as an administrative assistant. Her strong desire to learn and practice as an ombuds led her to complete over 2 years of on-the-job training which consisted of extensive hours of job shadowing and participating in joint visitor consults, facilitations, and team assessments.
Serena is a certified mediator through Mediate University having completed a specialized 40-hour course in mediation. She has also completed a 4-day intensive Ombuds training entitled “Foundations” thru IOA.
Serena came to Virginia Tech from Cleveland State Community College where she also obtained her Associate of Science degree. In addition to her education, she has supplemented her specialized knowledge with multiple certifications in workplace mediation, diversity & ally trainings, and dispute resolution. She continues to grow in the field through continuing education and professional development opportunities.